Customer Service Representative

MCI is looking for a Customer Service Representative to join their team and provide outstanding support to customers while representing some of the world's most recognizable brands. The ideal candidate will have strong written and verbal communication skills, be able to type 20+ words per minute accurately, and have a customer-first mindset.

Requirements

• Engage with customers via inbound calls to understand and resolve their concerns.
• Use internal systems and tools to manage accounts and process requests.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training