Customer Service Representative

MCI is a fast-growing tech company seeking a Customer Service Representative to provide outstanding support to customers and represent world-recognized brands. This role focuses on resolving customer concerns, identifying upsell opportunities, and escalating complex issues. MCI fosters a positive and supportive work environment with opportunities for career growth and a collaborative culture.

Requirements

• WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
• Strong written and verbal communication skills
• Ability to type 20+ words per minute accurately
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Skilled in troubleshooting, conflict resolution, and customer follow-up
• Excellent interpersonal skills and a collaborative spirit

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code