Desktop Support Technician II
MCISavannah, Georgia, United States
Posted January 28, 2022
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
We are seeking a Desktop Support Technician II to provide basic technical onsite and remote support, including diagnosis of user problems related to specific supported hardware, software, and networking services. The ideal candidate will have Desktop Support or IT Help Desk experience, proficiency in researching and troubleshooting complex problems, and excellent written and oral communication skills.
Requirements
- Desktop Support or IT Help Desk experience
- Proficiency researching and troubleshooting complex problems and errors
- Demonstrated ability with basic networking, and telephony
- Demonstrated ability to research, plan, document, and execute complex tasks/projects
- Excellent written and oral communication skills
- Excellent interpersonal and customer service skills
- Excellent work ethic and dedication
- Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
- CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required
Benefits
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Work-at-Home Opportunities
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests