Financial Services Customer Service Representative (FULL-TIME)

This is a full-time Customer Service Representative position with MCI, a rapidly growing company specializing in business process outsourcing and IT services. The role involves handling inbound customer service, troubleshooting technical issues, and providing excellent customer experiences for commercial and public sector clients. Positions are available across multiple schedules and are a good opportunity for career growth.

Requirements

• Handle inbound customer calls and email.
• Troubleshoot basic technical issues.
• Assist customers with product inquiries.
• Follow the client process for handling financial issues.
• Utilize knowledge base and training.
• Create and maintain customer records.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code