Remote Bilingual Customer Service Representative

MCI is seeking a remote Bilingual Customer Service Representative to join their team. The role involves handling customer interactions, resolving issues, selling products and services, and ensuring excellent customer experience. Ideal candidates will be motivated, energetic, and dedicated, with strong communication and problem-solving skills.

Requirements

• WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
• Must be 18 years of age or older
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Strong team orientation and customer focus

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training