Sales Supervisor I

MCI is seeking a Sales Supervisor to lead a team of inbound agents, drive performance and sales, and ensure high service quality. This full-time, on-site position requires daily attendance at physical contact center locations. The role involves coaching, performance reviews, and collaboration with internal departments to achieve company goals and customer satisfaction.

Requirements

• WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
• Associate’s degree or equivalent work experience.
• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with call center tools and KPI/SLA management.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code