Sales Supervisor I

MCI is seeking a motivated Sales Supervisor I to lead a team of inbound agents, drive performance, and ensure a high standard of service in a commercial and public sector setting. This is a full-time, on-site position requiring daily attendance at physical contact center locations. The role offers a competitive compensation package and opportunities for career growth.

Requirements

• Associate’s degree or equivalent work experience.
• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with call center tools and KPI/SLA management.
• Ability to resolve conflicts and manage performance effectively.
• Strong organizational, time management, and multitasking skills.

Benefits

• HMO Coverage plus a dependent
• Rank & File
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Employee shuttle services
• Company retreats and off-site events
• Dispensary