Technical Customer Care Representative I (Entry-Level)

MCI is seeking a Technical Customer Care Representative to troubleshoot VoIP Phone, Data Gateway, and HD Video issues for clients. The role requires a strong customer service background and excellent communication skills. The position involves providing world-class customer support across the US. Candidates should be motivated, energetic, and possess a passion for providing exceptional customer interactions.

Requirements

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution
• Comfortable using a Knowledge Base system in conjunction with your call handling
• Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy)
• Utilize knowledge base and training to effectively trouble shoot a customer’s situation
• Adhere to all attendance and work schedule requirements
• WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code