Technical Customer Care Representative I (Entry-Level)

MCI is seeking a Technical Customer Care Representative to troubleshoot VoIP Phone, Data Gateways, and HD Video disruptions. This role involves providing world-class customer service, collaborating with teams to resolve issues, and adhering to company policies and procedures. The position requires a motivated, customer-focused individual with strong communication and problem-solving skills.

Requirements

• Handle inbound and outbound contacts professionally.
• Troubleshoot VoIP Phone and HD Video service disruptions.
• Document customer interactions accurately.
• Strong customer service orientation and communication skills.
• Ability to multi-task and stay focused.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training