Field Support Engineer (On Site) North Houston

McLane Intelligent Solutions is seeking a Support Engineer to maintain the service and maintenance needs of their customers. The role involves troubleshooting, providing technical training, and ensuring performance metrics are met. They offer opportunities for growth and recognition within a collaborative, technology-driven company. The company is growing and is focused on providing excellent service to its clients.

Requirements

• Troubleshoot issues escalated from Tier 1 support staff
• Document program activities
• Ensure performance metrics are met or exceeded
• Develop and maintain program support artifacts
• Configure and install network devices and services
• Provide Level-2/3 support and troubleshooting
• Perform network maintenance and system upgrades
• Manage projects
• Excellent time management and communication skills
• Problem-solving skills
• Self-direction and diplomacy
• Teamwork

Benefits

• Paid Vacation
• Amazing Health, Dental, Vision, and prescription insurance
• Short-term and long-term disability benefits
• 401K
• Flexible Spending Accounts
• Company provided Life Insurance