Portuguese Speaking Customer Care Agent

Mercier Consultancy is seeking a Portuguese-Speaking Customer Care Agent to provide exceptional support to clients who speak Portuguese. This role involves addressing client inquiries, resolving issues, and maintaining accurate records. The agent will contribute to customer satisfaction and strengthen client relationships.

Requirements

• Fluency in Portuguese and English, both written and oral
• Outstanding communication and customer service skills
• Previous experience in a customer support role (preferred)
• Strong problem-solving and troubleshooting abilities
• Friendly and approachable personality with a customer-focused mindset
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn and adapt
• Ability to work independently and collaboratively

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Health Insurance
• Private Health Insurance
• Extra Salaries
• Accommodation Assistance
• Training
• Support in Finding Accommodation