Customer Engagement Specialist
MetaCompliancePorto, Portugal
Posted November 6, 2025
Full Time
About the Company
MetaCompliance leverages 18 years of cyber‑security and compliance expertise to deliver an integrated platform that centralises human‑risk management. The solution combines risk scoring, policy automation, phishing simulations, incident reporting and role‑specific e‑learning to help organisations strengthen cyber‑security, data protection and regulatory compliance. By applying behavioural science to training, MetaCompliance turns awareness into measurable behaviour change, enabling teams to track progress and reduce staff‑related threats. Trusted by global enterprises, the company’s focus on continuous innovation and user‑centric design sets it apart in the cyber‑security training market.
Job Description
MetaCompliance is a global leader in personalised cyber security awareness, reducing risk by engaging employees with targeted Security Awareness and Human Risk Management solutions. As a Customer Engagement Specialist, you will guide customers through their journey from pre-sales to skilled users on our cloud-based SaaS solution.
Requirements
- Degree Qualification in any discipline (full training will be provided)
- Minimum 2 years of work experience within an office environment
- Customer onboarding experience within an IT software/SaaS business
- Strong SaaS model knowledge
- Fluency in French (additional European languages desirable)
- First-class written & verbal communication skills in English
- Excellent coordination, time management & presentation skills
- Ability to work as part of a team & individually
- Ability to deliver effectively against set targets under minimal supervision
- Ability to learn quickly & effectively
- Ability to perform at a very high level within a customer-facing, fast-moving environment