Customer Success Manager - Gold

As a Customer Success Manager – GOLD, you will act as a strategic partner, trusted cyber-advisor, and expert product consultant for a portfolio of our most valuable customers.

Requirements

• Own and manage relationships with a strategic portfolio of high-value customers, driving alignment between customer objectives and our platform’s capabilities.
• Serve as the customer’s trusted advisor on both cybersecurity strategy and product best practices, delivering proactive insights that drive real-world outcomes.
• Manage a dedicated customer support budget, making strategic decisions on resource allocation to ensure exceptional, personalized service for your top-tier accounts.
• Monitor customer health metrics and engagement patterns, identifying risks and implementing early interventions to ensure ongoing value realization and renewal readiness.
• Lead strategic success planning and regular business reviews, ensuring progress toward customer goals and uncovering new opportunities for partnership growth.
• Guide and execute advanced product adoption strategies, aligning product features with each customer’s long-term roadmap and industry-specific challenges.
• Stay current on cybersecurity risks, trends, and compliance frameworks, and advise customers on how to proactively protect their people, processes, and platforms.
• Partner with internal teams (Sales, Product, Support, Marketing) to escalate needs, influence roadmap priorities, and ensure a seamless, high-value customer experience.
• Identify upsell and expansion opportunities through deep customer understanding, contributing directly to revenue growth and customer lifetime value.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development