Contact Center Specialist I

The Contact Center Specialist I provides exceptional service through various communication channels, including phone and email, and is responsible for processing transactions, resolving problems, and understanding and explaining bank products and services.

Requirements

• High School Diploma is required
• 6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required
• Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools
• Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required
• Must be self-motivated and work well in a team environment
• Must be able to respond to high volume telephone inquiries, work extended hours, weekends and some holidays
• Must be able to sit for extended periods of time