Bilingual Call Center Customer Service - West Houston, TX
Mindful Support ServicesHouston, Texas, United States
Posted October 15, 2025
32000 - 32000 USD year
Full Time
About the Company
We’re Mindful Support Services, founded in 2011 with a mission to create access to mental health in our community. We serve a diverse group of mental health clinicians with tools to build their own successful businesses in a sustainable and mindful way. Services include lead generation and marketing; administrative and practice management support; billing and accounting. We are unique in that we put mental health providers in the driver’s seat, while providing a full service experience for them and the clients they serve. We believe that in order for clinicians to avoid burnout and provide the best treatment for their patients, they need high quality support, better reimbursement, and an environment they feel good in and about. We started this business because we believe there is a better way to provide mental health services to the community at large, and we will continue to add Mindful Therapy Group locations and build our virtual therapy program in the Pacific Northwest as long as there are providers looking to build something with us and clients are getting the help they need and deserve. Currently serving Arizona, Nevada, Oregon, Colorado and Washington.
Job Description
Mindful Support Services is seeking a Bilingual Customer Service Specialist to join their team and support patients with mental health care. The role involves matching clients with appropriate providers, educating them about policies and insurance, and improving access to mental health care in the community. No prior medical or insurance experience is required, as training is provided.
Requirements
- Customer Service Experience: 2+ years of experience in a fast-paced customer support role.
- Resilience: Navigate challenging conversations with empathy and maintain composure.
- Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback.
- Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.
- Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
- Problem-Solving Skills: Match clients with the appropriate provider based on their needs.
- Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
Benefits
- 75% coverage of health, dental, and vision insurance
- Paid holidays
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
