Technical Support Specialist
MintlifySan Francisco, California, United States
Posted September 17, 2025
Full Time
About the Company
Mintlify is a platform that reaches over 100 million developers annually, empowering companies to document their products efficiently. As the #1 most popular YC product used by other YC companies, Mintlify offers a distinctive solution for developer-centric documentation, driving innovation and productivity across the tech industry.
Job Description
Mintlify is a rapidly growing company empowering developers with a mission-driven platform. They are seeking a technically skilled Support Agent to deliver high-quality support to users. The role involves troubleshooting complex issues, collaborating with the team, and contributing to platform improvements. It's a high-impact position within a small, growing team.
Requirements
- Proven experience in technical support at a software or developer tools company
- Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills
- Comfort using AI agents
Benefits
- Competitive compensation
- Equity
- Free lunch and dinners
- Wellness stipend
- Team offsite
