Technical Support Specialist - US (Product Support)

Cognigy is seeking a Technical Support Specialist to provide technical assistance and support to customers. This role involves diagnosing and troubleshooting technical issues, documenting procedures, and providing training. The company emphasizes a diverse, passionate, and respectful team culture focused on mutual respect and trust.

Requirements

• 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Hands-on experience with Windows and Linux.
• Strong familiarity with software development concepts, databases, and system design.
• Outgoing and approachable personality.
• Excellent Communication & Team Fit skills.
• Effective Technical Support Delivery skills.

Benefits

• Attractive and performance-oriented salary
• Company Pension Scheme
• Unique opportunity to help build and shape the company
• Flexible working options
• Colleague recognition, reward and celebration events
• ClassPass membership
• Ongoing learning and development opportunities
• One paid ‘Giving Back Day’ each year
• Subscription to the Calm app
• Pay Transparency Disclaimer