Senior Employee Support Analyst
MorningstarMumbai, Maharashtra, India
Posted October 9, 2025
Full Time
About the Company
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week, and a range of other benefits are available to enhance flexibility.
Job Description
We are seeking a Senior Employee Support Analyst to support a diverse set of Products and Services, research issues, and communicate effectively to convey complex technical information. The ideal candidate will have 3+ years of experience in Application Production L1 & L2 support, 2+ years of experience managing applications involving various technologies, and excellent communication skills.
Requirements
- 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support.
- 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework
- 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS).
- Ability of troubleshooting applications independently with multiple concurrent priorities.
- Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team)
- Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc.
- Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc.
- Excellent communication skills – verbal, listening, reading, writing
Benefits
- Four Day Work Week
- Flexible work environment