Technical Specialist Representative
MorningstarMumbai, Maharashtra, India
Posted December 5, 2025
Full Time
About the Company
Morningstar is an equal opportunity employer. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week.
Job Description
Morningstar seeks a Technical Specialist Representative to join its global team. The role will support clients with issues related to Morningstar Direct and Office/Workstation software. Responsibilities include owning escalated cases, delivering customer service, and working with other teams to provide specialist support.
Requirements
- Bachelor’s degree/similar qualification in computing science or information systems or equivalent work experience
- Understanding of networking, internet and security concepts
- Understanding of windows operating system administration
- Understanding of Citrix and other Virtual environments
- Understanding of client-server architecture
- Working knowledge of.net framework and java
- Excellent written, oral communication and interpersonal skills
- A proactive approach to customer service taking ownership of issues as they arise
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
- Strong problem solving and analytical skills with high attention to detail, and excellent time management
- 3+ years proven experience in client-facing technical support
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance