Morningstar seeks a Technical Specialist Representative to join its global team. The role will support clients with issues related to Morningstar Direct and Office/Workstation software. Responsibilities include owning escalated cases, delivering customer service, and working with other teams to provide specialist support.
Requirements
- Bachelor’s degree/similar qualification in computing science or information systems or equivalent work experience
- Understanding of networking, internet and security concepts
- Understanding of windows operating system administration
- Understanding of Citrix and other Virtual environments
- Understanding of client-server architecture
- Working knowledge of.net framework and java
- Excellent written, oral communication and interpersonal skills
- A proactive approach to customer service taking ownership of issues as they arise
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
- Strong problem solving and analytical skills with high attention to detail, and excellent time management
- 3+ years proven experience in client-facing technical support
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance