Navitas

Navitas is seeking an Incident & Problem Manager to oversee incident, request fulfillment, and problem management services. The role focuses on ensuring timely resolution of incidents and continuous service improvement, while maintaining alignment with organizational requirements and customer expectations. This position requires strong technical leadership, process improvement skills, and collaboration with stakeholders.

Requirements

• Manage incident, request fulfillment, and problem services
• Drive continual process improvements in managed services
• Collaborate with stakeholders
• Provide technical and process leadership
• Implement ITIL processes
• Ensure service performance metrics
• Support integration with enterprise systems
• ITIL Certification
• Microsoft (MS) Associate Certification or higher
• Certified Change Management Professional (CCMP)