Navitas
NavitasWashington, District of Columbia, United States
Posted October 3, 2025
Full Time
About the Company
Navitas Business Consulting Inc., a Woman-Owned Small Business (WOSB) established in 2006, specializes in cybersecurity, cloud services, artificial intelligence, digital transformation, migration and modernization. Serving Federal, Commercial, and State & Local customers, Navitas offers expertise in areas such as threat intelligence, agile PMO & advisory, and healthcare. Recognized as a Top Place to Work by the Washington Post from 2018-2024, the company is distinguished by its comprehensive suite of services and commitment to innovation.
Job Description
Navitas is seeking a Service Delivery & Support Manager to oversee the delivery of IT services across a cross-functional environment, ensuring performance, compliance, and customer satisfaction. This role requires strong leadership, collaboration with program leadership and customers, and the implementation of continuous improvements aligned with ITIL and DoD standards. The manager will work closely with program leadership and customers to ensure service excellence and operational effectiveness.
Requirements
- Manage and deliver IT service operations in a cross-functional environment
- Oversee service delivery to ensure compliance with SLAs, KPIs, and performance objectives
- Lead teams to maintain high-quality service support across enterprise environments
- Implement and track service operation improvements
- Ensure compliance with ITIL best practices, DoD frameworks, and program requirements
Benefits
- Competitive Compensation
- Training and Development
