Navitas
NavitasWashington, District of Columbia, United States
Posted October 3, 2025
Full Time
About the Company
Navitas Business Consulting Inc., a Woman-Owned Small Business (WOSB) established in 2006, specializes in cybersecurity, cloud services, artificial intelligence, digital transformation, migration and modernization. Serving Federal, Commercial, and State & Local customers, Navitas offers expertise in areas such as threat intelligence, agile PMO & advisory, and healthcare. Recognized as a Top Place to Work by the Washington Post from 2018-2024, the company is distinguished by its comprehensive suite of services and commitment to innovation.
Job Description
Navitas is seeking a Desk-side Support Regional Manager to lead and oversee desk-side support operations within a designated geographic region. This role involves managing teams, ensuring compliance, and coordinating with other managers to deliver exceptional customer service. The ideal candidate will have experience with break-fix services and service request fulfillment.
Requirements
- Manage desk-side break-fix and service request fulfillment.
- Supervise and coordinate technical staff.
- Ensure compliance with service levels and program performance requirements.
- Monitor and report on performance metrics.
