Navitas
NavitasWashington, District of Columbia, United States
Posted October 3, 2025
Full Time
About the Company
Navitas Business Consulting Inc., a Woman-Owned Small Business (WOSB) established in 2006, specializes in cybersecurity, cloud services, artificial intelligence, digital transformation, migration and modernization. Serving Federal, Commercial, and State & Local customers, Navitas offers expertise in areas such as threat intelligence, agile PMO & advisory, and healthcare. Recognized as a Top Place to Work by the Washington Post from 2018-2024, the company is distinguished by its comprehensive suite of services and commitment to innovation.
Job Description
Navitas is seeking a Desk-side Support Services (DSS) Manager to provide leadership and oversight of desk-side support operations. The role involves managing break-fix, service requests, and technical support to ensure customer satisfaction, operational efficiency, and adherence to service levels. This role requires coordinating teams and leveraging data analytics to drive process improvement.
Requirements
- Manage desk-side support services, including break-fix and service request fulfillment.
- Ensure desk-side service levels are achieved and maintained across diverse customer bases.
- Direct and oversee technical support staff to provide responsive, high-quality service delivery.
- Track performance metrics and identify areas for service improvement.
- Experience managing and maintaining desk-side support service levels across large geographic areas with diverse customer bases.
- ITIL Certification
