Service Desk Technician (Remote - Eastern)

Responsible for being the first line of contact for clients experiencing issues with installation, configuration, operation and management of Netsmart Managed Services.

Requirements

• Manage incidents and requests
• Communicate with clients to ensure that work is completed to their satisfaction
• Escalate service requests as required
• Address and resolve basic incidents and requests
• Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures
• Demonstrate consistent and proper use of ticketing system
• Identify and make recommendations to implement customer support best practices
• Effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off