Director, Customer Success
NICEPasay, Philippines
Posted August 22, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Director of Customer Success to oversee a team responsible for delivering world-class account management to their clients. This role focuses on building and mentoring a high-performing team of professionals in customer success, driving customer engagement, and identifying opportunities for growth. The ideal candidate will be a leader who can effectively partner across teams to create a seamless customer experience and contribute to the overall success of the company.
Requirements
- Bachelor’s Degree preferred or equivalent work experience
- 12+ years of professional experience in customer service, contact center, and/or B2B technology
- 5+ years management experience as well as building and leading high performing teams
- Experience in leading remote teams is also preferred
Benefits
- Hybrid work model
- Career growth opportunities
