Technical Account Manager, CX
NICEManila, Philippines
Posted August 29, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking highly experienced Technical Account Managers (TAMs) focused on CX to partner with key clients, resolve complex technical issues, and drive customer success. The TAMs are crucial in exceeding customer expectations, improving processes and technology, and meeting company growth objectives. This role offers the opportunity to work in a fast-paced, collaborative environment and contribute to a growing global company.
Requirements
- Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
- 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
- Demonstrated proficiency in technical problem-solving and strong analytical/troubleshooting skills.
- Excellent customer service and communication skills, with fluency in written and verbal communication.
Benefits
- Hybrid work model
- Career growth opportunities