Technical Account Manager, CX
NICECaloocan, Philippines
Posted September 25, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Technical Account Manager to provide excellent technical and customer service to key clients. The role involves resolving complex technical problems, fostering strategic relationships, and ensuring customer success through NiCE’s software products. This is a client-facing position focused on solving business issues and delivering exceptional customer experiences.
Requirements
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5 years of experience in a technical or service role within software, telecommunications, customer service, or call centers
- Strong analytical and troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in contact center software design and functionality
- Work knowledge of contact center software design and functionality
- Fluency in both written and verbal communication
Benefits
- Competitive salary
- Hybrid work model (office and remote)
- Opportunities for career growth
- Collaborative work environment