Technical Account Manager, CX
NICEManila, Philippines
Posted October 21, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Technical Account Manager, CX to help clients overcome technical challenges and expand their use of NICE products and services. This role involves providing excellent technical and customer service, building strong client relationships, and contributing to the development of NICE products. The TAM will be a trusted advisor and point of contact for key clients, offering technical support and identifying growth opportunities.
Requirements
- Drive Client Success
- Foster Strategic Relationships
- Deliver Exceptional Service
- Technical Expertise
- Client-Centric Approach
- Communication & Knowledge Sharing
- Continuous Improvement
Benefits
- Career growth
- Collaborative environment
- Innovative culture