Niche is looking for a highly experienced Lead Post-Sales Operations Manager to build and own the company's post-sale operations function from the ground up. The role will involve designing, implementing, and operating systems, processes, and tooling to support Customer Success and Account Management teams across the full post-sale lifecycle.
Requirements
- 8+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a related GTM operations role in a B2B SaaS environment
- Proven experience building and scaling post-sale or customer success operations from the ground up
- Deep familiarity with customer success platforms such as Gainsight, Totango, or similar tools
- Strong understanding of post-sale best practices, including renewals, churn management, customer health scoring, and expansion motions
- Hands-on experience administering GTM systems, particularly Salesforce and post-sale tooling
- Ability to operate as a senior individual contributor while thinking strategically about future scale
- Strong analytical skills with experience defining KPIs and building dashboards
- Excellent stakeholder management and communication skills
- Comfortable working in a fast-paced, remote-first environment with ambiguity and ownership
Benefits
- 100% paid employee health plan, including vision and dental and supplemental coverage
- Flexible Paid Time Off Policy
- Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
- Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
- Meaningful 401(k) with employer match
