Customer Success Manager - German speaker (m/f/d)

NielsenIQ Customer Success places customers at the heart of everything they do, striving to offer a consistent customer experience across all markets by harmonizing ways of working, focusing on engagement, and driving analytics excellence. Customer Success is instrumental in realizing the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for customers, retailers, and employees.

Requirements

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• 3+ years of experience in customer success, account management, or customer service roles.
• Ability to analyse customer data and usage trends to identify areas of improvement.
• Understanding of product management and its impact on customer experience.
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
• Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
• Familiarity with CRM tools, customer success platforms, and analytics software.
• Negotiation skills to handle complex customer accounts.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)