Customer Success Manager - German speaker (m/f/d)

As a Customer Success Manager, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. This role requires regular travel to the Stuttgart area to maintain close relationships with key customers and ensure strong on-site engagement. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.

Requirements

• Managing and growing relationships with key customers
• Engaging proactively with customers to understand their goals and challenges
• Ensuring high customer retention and satisfaction levels
• Gathering customer feedback and communicating product improvement suggestions to the development team
• Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services
• Developing and executing customer success strategies that drive product adoption and maximise customer value
• Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership
• Advocating for the customer within the organisation to ensure their needs are prioritised

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)