Customer Success Manager
Novum GlobalNew York, New York, United States
Posted November 13, 2025
Full Time
About the Company
We're a growing company where your role makes a real impact, helping customers better manage their data, remain compliant, and adopt modern technology.
Job Description
We're seeking a Customer Success Manager to help our customers succeed and build long-term relationships. As a key member of our team, you'll support clients from onboarding to ongoing support, monitoring their progress and maintaining strong customer partnerships.
Requirements
- Manage a portfolio of customers after onboarding
- Lead onboarding sessions and deliver product walkthroughs
- Understand customer goals and needs, and resolve issues proactively
- Monitor product usage and identify risks
- Keep accurate records of customer interactions
- Handle multiple customer accounts and prioritize effectively
- Work closely with internal teams to resolve concerns and streamline processes
- Share customer insights and feedback to support product development
Benefits
- Competitive compensation with bonuses
- Remote-first setup with some travel
- Strong benefits
- Supportive, inclusive team
