Technical Success Manager

ObservePoint is seeking a Technical Success Manager to join their Customer Success team. The successful candidate will serve as the main point of contact for 30-50 clients, delivering an outstanding customer experience during onboarding, day to day, and at renewal. Responsibilities include post-sale activities, product expertise, account growth, and customer advocacy.

Requirements

• Post-sale activities
• Establish relationships with champions and economic buyers
• Maintain product expertise
• Identify opportunities for account growth
• Ensure customers receive maximum value
• Monitor customer usage data
• Proactively manage customers at risk
• Own regular business reviews
• Work closely with Account Executives
• Serve as customer advocate

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance