
Octopus Energy is a global energy provider dedicated to building a sustainable, low‑carbon energy system. The company offers renewable electricity and smart energy solutions through its retail, generation, and technology divisions, including Kraken Technologies and Octopus Electric Vehicles. It differentiates itself with always‑fair pricing, transparent billing, and a customer‑centric approach that emphasizes high‑quality service. Octopus Energy also invests in innovative technologies and initiatives, such as the Octopus Centre for Net Zero, to accelerate the transition away from fossil fuels and promote system‑wide change.
We are looking for a Customer Care Specialist to join our team in Cologne, Germany. The successful candidate will have experience in customer care and a passion for the German energy market. Responsibilities include handling customer complaints, working with colleagues to develop solutions, and participating in the implementation of process improvements.
Octopus Energy is a global energy provider dedicated to building a sustainable, low‑carbon energy system. The company offers renewable electricity and smart energy solutions through its retail, generation, and technology divisions, including Kraken Technologies and Octopus Electric Vehicles. It differentiates itself with always‑fair pricing, transparent billing, and a customer‑centric approach that emphasizes high‑quality service. Octopus Energy also invests in innovative technologies and initiatives, such as the Octopus Centre for Net Zero, to accelerate the transition away from fossil fuels and promote system‑wide change.