Customer Care Specialist Köln (m/w/d)

We are looking for a Customer Care Specialist to join our team in Cologne, Germany. The successful candidate will have experience in customer care and a passion for the German energy market. Responsibilities include handling customer complaints, working with colleagues to develop solutions, and participating in the implementation of process improvements.

Requirements

• First professional experience in telephone and written customer service in the B2C sector
• Experience in dealing with CRM systems
• Fluent German and English knowledge
• Long-term employment contract
• Self-responsible and organized

Benefits

• Stock options of the Octopus Energy Group Ltd.
• Discounted conditions for our electricity and gas tariffs
• Monthly contribution to the public transportation ticket
• Monthly contribution to the lunch
• Discounted bike leasing
• Occupational pension provision
• Consulting offers and support for childcare through HeyNanny
• Monthly contribution to childcare
• Paternity bonus
• Contributions to fitness offers through Wellpass
• Promotion of your mental well-being with our partner Open Up
• Attractive further education opportunities and career opportunities
• Free language courses through Busuu
• Birthday gift voucher