Junior Technical Support Specialist Level 1

We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions.

Requirements

• 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome).
• Basic understanding of IT concepts such as operating systems, networking, and enterprise applications.
• Strong communication and problem-solving skills.
• Ability to learn quickly and follow structured troubleshooting processes.
• Comfort working with ticketing systems and documenting technical interactions.

Benefits

• Launchpad to build your career in enterprise application security.
• Hands-on mentorship from experienced support engineers.
• Opportunities for professional development and certification.
• Collaborative, high-achievement culture.
• Competitive compensation and benefits.