Junior Technical Support Specialist Level 1 - Night Shift

We are seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you'll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions.

Requirements

• 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome)
• Basic understanding of IT concepts such as operating systems, networking, and enterprise applications
• Strong communication and problem-solving skills
• Ability to learn quickly and follow structured troubleshooting processes
• Comfort working with ticketing systems and documenting technical interactions
• Interest in developing skills in SAP, enterprise security, and Onapsis products

Benefits

• Launchpad to build your career in enterprise application security
• Hands-on mentorship from experienced support engineers
• Opportunities for professional development and certification
• Collaborative, high-achievement culture
• Competitive compensation and benefits