Technical Support Specialist Level 2 - Night Shift
OnapsisBucharest, Romania
Posted December 22, 2025
Full Time
About the Company
Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others.
Job Description
We're seeking a skilled Technical Support Specialist II to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments.
Requirements
- 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments.
- Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.
- Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).
- Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).
- Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent).
- Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions.
- Self-motivated, organized, and able to manage multiple complex cases simultaneously.
Benefits
- A launchpad to build your career in enterprise application security.
- Hands-on mentorship from experienced support engineers.
- Opportunities for professional development and certification.
- A collaborative, high-achievement culture.
- Competitive compensation and benefits.