Customer Success Manager

Oomnitza is seeking a talented Customer Success Manager to manage a dedicated book of customers. The role involves nurturing customer relationships, driving revenue retention, and growing accounts through upsell and cross-sell initiatives.

Requirements

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
• Business savvy with an ability to translate business needs into data and product requirements
• Excellent verbal and written communication skills
• Extremely strong presentation capabilities
• Self motivated and comfortable in an ever changing agile environment
• Basic understanding of API’s/Web Services and how they function
• Intermediate knowledge of complex technology user workflows
• Knowledge and basic triage ability of HTTP Error Messages
• Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

Benefits

• Market-competitive salary
• Equity
• Career growth opportunities
• Flexible work arrangements