Customer Success Manager
OpusClipPalo Alto, California, United States • United States
Posted February 27, 2026
Full Time
About the Company
OpusClip is the world's No.1 AI video agent, built for authenticity on social media. We envision a world where everyone can authentically share their story through video, with no expertise needed.
Job Description
OpusClip is the world's No.1 AI video agent, built for authenticity on social media. As a Customer Success Manager, you will own the outcomes and renewals for OpusClip's B2B customers, driving customer adoption and ensuring customers renew and expand their usage of our platform.
Requirements
- 3-5 years in SaaS customer success, account management, or similar customer-facing role
- Experience managing a high-volume book of business (50+ accounts)
- Track record of hitting renewal or retention targets
- Comfortable with commercial conversations—negotiating and closing renewals
- Strong communication skills—proactive, clear, reliable
- Experience with CRM and CS tools (HubSpot, Mixpanel, or similar)
Benefits
- Competitive salary with performance-based commission tied to renewals
- Equity compensation
- Comprehensive medical, dental, and vision plans
- Remote-first culture with flexibility
- Career growth opportunities in a high-growth AI startup
- Work with the world's largest creators and top talents in the creator economy
