Chef(fe) d'équipe bilingue - Centre d'appels

Smart Start, a division of Thibert, is looking for a bilingual team leader to supervise customer service and support team development. Responsibilities include leading the team, coaching, intervening in complex situations, and creating a positive work environment.

Requirements

• Bilingual French/English mandatory (written and spoken)
• 3 to 5 years of customer service experience, including 1 year of supervision
• Excellent command of the Office suite and communication tools (Teams, Outlook)
• Positive leadership, good judgment, organizational and communication skills

Benefits

• Competitive salary + bonus
• Flexible schedule (40 hours/week)
• Collective insurance
• REER
• Mobile holidays
• Employee discounts
• Real opportunities for advancement