Cloud Support Engineer

Oracle is building a Cloud Support Team to provide excellent customer support, troubleshoot complex issues, and act as a liaison between product engineering and customers. This role involves incident management, issue resolution, and analyzing workload to improve productivity. They are a team that works across multiple disciplines and learns how our cloud platform works.

Requirements

• Provides customer support, troubleshooting highly complex technical problems.
• Resolves technical issues and works with service teams for solutions.
• Collaborates with multiple teams on complex projects.
• Participates in a shift rotation with weekend and weekday work.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Employee volunteer programs