Cloud Support Engineer

Cloud Support Engineer role involves providing customer support, troubleshooting complex technical problems, and representing customers on escalated issues. The role requires collaboration with various stakeholders and participating in shift rotation.

Requirements

• Provides customer support, troubleshooting highly complex (Cloud/IaaS/PaaS/Database) technical problems
• Works directly with customers to resolve technical issues via fastest options
• Represents customer on highly sensitive and escalated issues and bridge calls
• Analyses workload, determines best practices and implements changes to improve productivity

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs to give back to the community