Cloud Support Engineer

Oracle Cloud Infrastructure (OCI) is building a team focused on the next generation IaaS cloud service and providing exceptional cloud support. The role involves customer support, troubleshooting complex technical issues, acting as a customer advocate, and collaborating with various teams to improve the customer experience and platform performance.

Requirements

• Troubleshoot complex technical problems (Cloud/IaaS/PaaS/Database) with Service teams.
• Resolve customer issues through various support ticketing tools.
• Act as a customer advocate to ensure the best customer experience.
• Consult with customers on complex Oracle product use cases.

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Employee community support