Cloud Support Engineer
OracleJapan
Posted November 3, 2025
Full Time
About the Company
Oracle is a world leader in cloud solutions, committed to growing an inclusive workforce and promoting opportunities for all.
Job Description
The Cloud Support Engineer will provide customer support, troubleshooting, and incident management for complex technical issues related to Oracle Cloud Infrastructure (OCI). The role requires strong technical skills, excellent communication skills, and a passion for delighting customers.
Requirements
- Bachelor's degree in Computer Science or equivalent work experience
- Client facing experience supporting enterprise customers
- Customer obsession and passion for delighting customers
- Experience in cloud technical support and operations
- Total year of Experience: 3-5 years
- Proven ability to quickly learn new technical domains and train others
- Great verbal and written communication skills (both Japanese and English)
- Strong understanding of cloud concepts and platforms
- Attention to details
- Cultural fit: trust, passion, performance, professionalism, and respect
Benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Competitive benefits based on parity and consistency