Technical Analyst 3-Support

The Technical Analyst 3-Support role focuses on delivering post-sales support and solutions to Oracle customers, primarily within the Electronic Support Services area. This involves resolving customer inquiries, troubleshooting issues, and providing technical guidance to internal Oracle employees. The role requires strong analytical, problem-solving, and communication skills, with a focus on customer satisfaction and system troubleshooting.

Requirements

• Provide post-sales hardware support remotely to Oracle X86 hardware platforms.
• Good understanding of X86 system architectures and RAID technology.
• Service processor knowledge and log collection for platform hardware troubleshooting.
• Hands-on and remote troubleshooting experience on Oracle X86 servers.
• System level troubleshooting skills and system administration skills under Linux, Windows or Solaris Operating Systems.
• Excellent verbal and written English communication skills.
• Good team player working in global environment.
• Effective time management skills and work prioritization capabilities.

Benefits

• Competitive benefits (medical, life, retirement options)
• Flexible medical, life insurance
• Volunteer programs