Technical Analyst 3-Support
OracleIndia
Posted November 11, 2025
Full Time
About the Company
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges.
Job Description
As a Technical Analyst 3-Support, you will provide post-sales support and solutions to Oracle customers while serving as an advocate for customer needs. You will be the technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
Requirements
- 5+ years of Technical Support experience
- Excellent knowledge of Network Switching and Routing
- Knowledge of Ethernet Switches or IB (Infiniband) Switches or both
- Good knowledge of Solaris, mainly NFS, Interfaces config, Virtual Switching, LDOMs, SSH, LDAP
- Unix platform (various Linux distributions)
- Knowledge of IPsec required for Network Cloud (OMCS to OCI migration) related tickets
- Cloud Infrastructure and Support experience (added advantage)
- Good experience of troubleshooting of the customer's issues
- Handled support tickets through ITSM tools like ServiceNow, Zendesk, etc.
- Excellent verbal and written English communication skills
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs