Technical Analyst 3-Support

As a Technical Analyst 3-Support, you will deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Your focus will be on resolving post-sales non-technical customer inquiries and technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI).
• Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos.
• Experience in Linux OS administration, networking, TLS/SSL, and SSO integration.
• Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake).
• Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate).
• Proficiency in Python and Shell scripting.
• Strong customer focus with ability to handle escalations and technical deep dives.
• Structured problem-solving mindset.
• Self-motivated with a continuous learning attitude.
• Excellent communication, documentation, and global collaboration skills.
• Results-oriented with a passion for service quality and technical excellence.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Equal Employment Opportunity Employer