Integrations Support Specialist

Ottimate is seeking a Product Support Specialist, specifically a Member of the Integration Support Group, to assist customers with CSV and API-related issues. The role involves collaborating with team members to resolve customer queries, escalate issues to engineering, and contribute to the team's knowledge. Expansion opportunities may arise based on business needs, with a focus on collaboration and skill development.

Requirements

• Advanced English level
• Previous experience in a customer-facing role utilizing ticketing systems
• Basic understanding of technical support concepts and troubleshooting techniques
• Basic understanding of SaaS integrations via API and CSV
• Strong communication skills
• Collaborative mindset
• Familiarity with Accounting terminology