Product Support Specialist
OttimateChihuahua City, Chihuahua, Mexico • Guadalajara, Jalisco, Mexico
Posted September 22, 2025
Full Time
About the Company
Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams.
Job Description
Ottimate is seeking a Product Support Specialist to join their Product Support team in Guadalajara. This role focuses on Level 1 customer support, addressing general inquiries, providing technical assistance, and ensuring customer satisfaction. The position requires collaboration with multiple teams and a willingness to escalate issues when needed. As an AI-powered AP, the product will help finance teams reduce costs and detect fraud.
Requirements
- Advanced English level
- Ability to work in a fast-paced environment
- Previous customer-facing support experience
- Basic understanding of technical support concepts
- Strong communication skills
- Familiarity with API and CSV data integrations (desirable)
- Familiarity with Jira/Freshdesk (desirable)