Manager of Implementation & Account Management - Pro Divison
OutdoorsyAustin, Texas, United States
Posted October 27, 2025
110000 - 130000 USD year
Full Time
About the Company
The Outdoorsy Group is a travel and hospitality company that integrates marketplace technology, insurance, and real estate to create unforgettable outdoor experiences. We're on a mission to restore people's relationship with the outdoors and each other by solving foundational human problems and creating lasting memories through exceptional outdoor experiences. Our lines of business include: Outdoorsy.com, the world's leading outdoor travel marketplace. We connect guests with P2P RV rentals and professionalized businesses offering RVs and campgrounds. We operate globally in 14 countries, with North America as our strategic focus. Our insurance company Roamly.com provides specialty insurance solutions, ensuring peace of mind. Roamly's AI-driven enterprise platform also supports other marketplaces. Outdoorsy Stays owns and operates campgrounds and glamping sites in iconic locations, providing exclusive experiences and seamless integration with Outdoorsy.com.
Job Description
Outdoorsy is seeking a Manager of Implementation & Account Management to join their Wheelbase team in Austin, TX. This role will lead a team of customer success managers, drive growth within existing accounts, and ensure successful implementations and ongoing training for both RV and Auto customers. The manager will be hands-on with implementations, training, and customer relationship management, as well as be a key leader driving growth and expanding customer base.
Requirements
- 7+ years in customer onboarding, implementation, or related customer-facing roles
- 5+ years managing and leading teams
- Experience in SaaS, B2B software, or marketplace platforms (bonus)
- Strong leadership and people management skills
- Excellent communication and presentation skills
- Strategic thinking and operational execution skills
- Data analysis and tracking capabilities
- Organizational and prioritization skills
- Proven ability to drive account growth
- Passion for customer experience
Benefits
- Competitive Salary
- Growth Opportunity
- Equity
- Comprehensive Benefits
- Fun Office Atmosphere
- Work-Life Balance
